Privacy Policy

Effective Date: October 10, 2024

MatchedIn ("we," "us," or "our") is committed to protecting your personal data and ensuring your privacy when using our services. This Privacy Policy outlines how we collect, use, share, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Jamaica Data Protection Act (JDPA).

By using MatchedIn’s services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Data Controller and Data Protection Officer
MatchedIn is the data controller responsible for the processing of your personal data. You can contact our Data Protection Officer at:

Email: privacy@matchedin.services

2. Information We Collect
We collect the following types of personal data:

  • Personal Identification Information: Full name, email address, phone number, date of birth, gender, and other identifiers.
  • Relationship Data: Information regarding relationship preferences, compatibility assessments, and responses to matchmaking forms.
  • Usage Data: Information about your interactions with our website and services, such as IP address, browser type, and usage patterns.
  • Communications Data: Any communications you send to us, including customer service inquiries and feedback.
  • Technical Data: Device information, cookies, and similar tracking technologies.

3. How We Collect Your Data
We collect data through:

  • Direct interactions: When you fill out forms, complete assessments, or communicate with us via email or other channels.
  • Automated technologies: Cookies, server logs, and similar technologies automatically collect information as you use our website.
  • Third-party sources: Data from HubSpot, OpenAI Chat, and other trusted partners.

4. Legal Basis for Processing
We process your personal data under the following lawful bases:

  • Consent: When you provide explicit consent for processing your personal data.
  • Contractual Obligation: To fulfill our contract with you, such as providing matchmaking services.
  • Legitimate Interests: For purposes such as service improvement, marketing, or fraud prevention.
  • Legal Obligation: When necessary to comply with legal or regulatory requirements under the GDPR or JDPA.

5. How We Use Your Data
We use your personal data for the following purposes:

  • To provide matchmaking services, including generating compatibility reports using OpenAI Chat.
  • To personalize your experience on our platform.
  • To communicate with you, including responding to customer service inquiries.
  • For marketing purposes, with your consent.
  • To comply with legal and regulatory obligations.

6. Data Sharing

Your personal data will be shared with other MatchedIn clients as part of our matchmaking services. This data sharing is essential for our service to connect you with potential matches and includes details such as your relationship preferences, compatibility metrics, and relevant personal information (e.g., name, age, and general background). We ensure that only the necessary data is shared to facilitate the matchmaking process, and clients are required to handle your data confidentially in compliance with applicable laws and our terms of service.

In addition, we may share your personal data with the following parties:

  • Service Providers: Trusted third parties, such as HubSpot and OpenAI Chat, to process data on our behalf.
  • Legal and Regulatory Authorities: Where required by law or regulation.
  • Business Transfers: In the event of a merger, acquisition, or other business transfer.

We will not sell or rent your personal data to third parties for marketing purposes.

7. International Transfers
Your personal data may be transferred and processed in countries outside of Jamaica or the European Economic Area (EEA). Where data is transferred internationally, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or reliance on adequacy decisions as per GDPR and JDPA requirements.

8. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights
Under the GDPR and JDPA, you have the following rights:

  • Access: You can request a copy of your personal data.
  • Rectification: You can request correction of inaccurate or incomplete data.
  • Erasure: You can request deletion of your personal data under certain circumstances.
  • Restriction of Processing: You can request restriction on processing activities under specific conditions.
  • Data Portability: You can request to receive your personal data in a structured, machine-readable format.
  • Objection: You can object to data processing based on legitimate interests or direct marketing purposes.

To exercise any of these rights, contact us at privacy@matchedin.services.

10. Security Measures
We employ industry-standard security measures to protect your personal data, including encryption, secure storage, and regular security audits. While we strive to safeguard your data, no method of transmission over the internet is completely secure.

11. Cookies
MatchedIn uses cookies and similar tracking technologies to enhance user experience and track website usage. You can manage your cookie preferences in your browser settings.

12. Children’s Privacy
MatchedIn’s services are intended for individuals aged 18 and older. We do not knowingly collect data from minors. If we learn that we have collected data from a minor, we will take steps to delete such information.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with a revised effective date. Please review this policy periodically to stay informed about our data practices.

14. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Email: privacy@matchedin.services

By using MatchedIn’s services, you acknowledge that you have read and understood this Privacy Policy.